Refund Policy

1. Introduction

At Full Bloom Coaching, we believe that investing in personal growth should feel supportive, transparent and safe.

Joining a coaching programme is a meaningful commitment of time, energy and finances. This policy explains how cancellations, transfers and refunds are handled.

2. Our Commitment

Full Bloom Coaching has been designed to be compassionate, flexible and client-centred.

We understand that circumstances change and priorities shift. Our aim is always to reach a fair outcome while recognising the preparation, coaching time, resources and administration already invested in supporting each client.

3. The Full Bloom Guarantee

We offer a two-session guarantee.

If, after your first two coaching sessions, you feel that the programme is not the right fit, you may request to withdraw from the programme.

If approved, Full Bloom Coaching will refund the remaining balance of your investment.

Requests must be submitted in writing and apply only within the first two sessions.

4. Refund Eligibility

Refund requests may be considered where:

• The programme is not the right fit within the first two sessions.
• Exceptional personal circumstances arise.
• Full Bloom Coaching cannot deliver the programme as agreed.
• Significant changes prevent continued participation.

All requests are reviewed individually.

5. Refunds After Session Two

After the initial two-session guarantee period, refunds may still be considered at Vivienne's discretion.

Any refund issued will be calculated on a pro-rata basis and may reflect:

• Sessions already attended
• Weeks already delivered
• Resources already supplied
• Administration completed
• Programme materials accessed

6. Instalment Plans

Clients using a payment plan remain responsible for payments relating to services already received.

If a refund is approved:

• Future instalments will be cancelled.
• Completed weeks remain payable.
• Any eligible balance will be refunded.

7. Clarity Sessions

Individual Clarity Sessions are non-refundable once delivered.

Where a Clarity Session fee has been credited toward a Full Bloom programme, that amount will be reflected in any refund calculation.

8. Rescheduling Sessions

Clients may reschedule sessions with at least forty-eight hours' notice.

Sessions cancelled with less than forty-eight hours' notice may be considered delivered and therefore non-refundable.

Exceptional circumstances may be reviewed on a case-by-case basis.

9. Cohort Transfers

Clients may request to transfer to a future cohort where availability allows.

Transfers are assessed individually and cannot be guaranteed.

Approved transfers retain payments already made.

10. Community Memberships

Membership subscriptions and community payments may be cancelled at any time.

Payments already processed are generally non-refundable.

Access will continue until the end of the active billing period.

11. Digital Resources

Digital journals, downloadable resources, templates and programme materials are provided for personal use.

Once access has been granted, digital resources are considered delivered and are typically non-refundable.

12. Exceptional Circumstances

We recognise that illness, bereavement, emergencies or unexpected life events can occur.

Requests made under exceptional circumstances will be considered compassionately and individually.

13. Processing Refunds

Approved refunds are normally processed within fourteen calendar days.

Refunds will be returned via the original payment method wherever possible.

External payment providers may require additional processing time.

14. Requesting A Refund

Refund requests should be submitted by email and include:

• Your full name
• Programme start date
• Payment option selected
• Reason for the request

Please email:

info@fullbloomcoaching.co.uk

15. Changes To This Policy

Full Bloom Coaching may amend this Refund Policy from time to time.

The most recent version will always appear on this page.

16. Contact

For questions regarding refunds or programme participation:

Full Bloom Coaching
info@fullbloomcoaching.co.uk