Privacy Policy

1. Introduction

Full Bloom Coaching respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, book a discovery call, join our mailing list, purchase a programme, join our community, use our digital tracker, or take part in coaching with us.

By using our website or services, you agree to the way we handle your information as described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Who We Are

Full Bloom Coaching is a coaching service founded by Vivienne Katahena. We provide 1:1 coaching, digital resources, programme communications, community experiences and related support for women navigating personal and professional change.

For questions about this Privacy Policy, you can contact us at info@fullbloomcoaching.co.uk.

3. Information We Collect

We may collect personal information directly from you when you complete a form, book a call, sign an agreement, make a payment, join a mailing list, use the digital tracker, join the community, or communicate with us.

• Your name
• Your email address
• Your phone number
• Your booking details and appointment preferences
• Your discovery call responses or application information
• Your payment option and payment status
• Your signed agreement status
• Your programme start date and cohort information
• Information you voluntarily share during coaching or through the tracker
• Email preferences and communication history
• Website usage information such as pages visited, links clicked and form submissions

4. Sensitive Information

Coaching may involve personal reflection. You may choose to share information about your life, career, wellbeing, relationships, confidence, goals, habits or personal circumstances. We only ask for information that helps us deliver the coaching service with care and relevance.

You should only share information you feel comfortable providing. Full Bloom Coaching is not a medical, therapeutic, legal or financial service, and you should not use coaching communications to share urgent medical, legal or safeguarding concerns.

5. How We Use Your Information

We use your information to run Full Bloom Coaching, provide services to you, communicate clearly, and maintain accurate records.

• To respond to enquiries
• To book and manage discovery calls
• To assess whether the programme is the right fit
• To send agreements, reminders and follow-up emails
• To process payments and confirm payment status
• To onboard you into the programme
• To provide coaching sessions and programme materials
• To manage your client record and programme progress
• To send weekly emails, milestone emails and programme support
• To provide access to the digital tracker and community spaces
• To improve our website, communications and client experience
• To meet legal, accounting, tax and business obligations

6. Legal Basis For Processing

We process personal information where we have a lawful reason to do so. This may include your consent, our need to deliver a service you have requested, our legitimate business interests, or our need to comply with legal obligations.

• Consent: when you join a mailing list, opt into marketing, or voluntarily provide information.
• Contract: when we need information to deliver coaching, manage bookings, send agreements or provide programme access.
• Legitimate interest: when we improve our services, manage client relationships, maintain business records or respond to enquiries.
• Legal obligation: when we keep records for tax, accounting, legal or regulatory purposes.

7. Payments

Payments are processed securely through Stripe. Full Bloom Coaching does not store your full card details. Stripe may collect and process payment information in accordance with its own privacy and security policies.

We may keep records of the payment option selected, payment status, payment dates, invoices, receipts and related client administration details.

8. Third-Party Providers

We use trusted third-party tools to operate Full Bloom Coaching. These providers only receive the information needed to perform their service.

• Calendly for booking discovery calls and planning calls.
• Stripe for secure payments.
• Brevo for email marketing and programme communications.
• Dropbox Sign for client agreements and electronic signatures.
• Notion for client records, programme tracking and internal administration.
• Zoom for online coaching sessions.
• Patreon for community access and membership content.

These providers may process data outside the UK or European Economic Area. Where this happens, we rely on their published safeguards, contractual protections and data processing terms.

9. Email Communication

If you book a call, join the mailing list, purchase a programme, join the community or become a client, we may send you emails related to Full Bloom Coaching.

• Discovery call confirmations and reminders
• Pre-call preparation emails
• Follow-up emails after a discovery call
• Agreement and payment emails
• Welcome and onboarding emails
• Weekly programme emails
• Milestone and graduation emails
• Community updates and newsletters
• Marketing emails where you have opted in or where legally permitted

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us directly.

10. Coaching Confidentiality

Information you share during coaching is treated with care and confidentiality. We will not share your personal coaching information with others unless you give permission, we are legally required to do so, or there is a serious concern about your safety or the safety of another person.

Coaching is not therapy, counselling, medical advice, legal advice or financial advice. If it becomes clear that you need specialist support, Vivienne may recommend that you seek appropriate professional help.

11. Cookies And Website Data

Our website may use cookies and similar technologies to improve the browsing experience, understand how visitors use the site, measure performance and support basic analytics.

Cookies may collect information such as your browser type, device information, pages visited, approximate location, referral source and interactions with the website. You can adjust your browser settings to refuse or delete cookies.

12. How Long We Keep Your Information

We keep personal information only for as long as necessary to provide our services, manage client relationships, comply with legal obligations, resolve disputes, maintain records and protect our business.

Client records, agreements, payment records and programme administration information may be retained for legal, tax, insurance or business record purposes. Mailing list information is kept until you unsubscribe or ask us to remove it.

13. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration. We use reputable service providers, password-protected systems and limited access to client information.

No online system can be guaranteed to be completely secure. If we become aware of a data issue that affects your rights or freedoms, we will take appropriate steps in line with applicable law.

14. Your Rights

Depending on your location and the laws that apply, you may have rights over your personal information.

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your information
• The right to restrict or object to certain processing
• The right to withdraw consent where processing is based on consent
• The right to request a copy of your information
• The right to complain to a data protection authority

To make a request, contact info@fullbloomcoaching.co.uk.

15. International Clients

Full Bloom Coaching may work with clients based outside the United Kingdom. If you access our services from outside the UK, your information may be transferred to and processed in the UK or through the third-party tools we use to deliver the service.

16. Children

Full Bloom Coaching is intended for adults. Our services are not directed at children, and we do not knowingly collect personal information from children.

17. Links To Other Websites

Our website and emails may include links to third-party websites, platforms or resources. We are not responsible for the privacy practices, content or security of those third-party sites.

18. Changes To This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. The date at the top of the policy shows when it was last updated.

19. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Full Bloom Coaching
Email: info@fullbloomcoaching.co.uk